Frequently Asked Questions (FAQ)

1. What types of hosting plans do you offer?

We offer a variety of hosting plans including Shared Hosting, VPS (Virtual Private Server), Dedicated Servers, and Managed WordPress Hosting to suit different needs and budgets.

2. How do I sign up for a hosting plan?

Simply visit our Pricing Page and select the plan that fits your requirements. Follow the checkout process to create an account and complete your purchase.

3. Can I transfer my existing website to your hosting?

Yes! We provide free website migration services for new customers. Our support team will help you transfer your website files, databases, and emails with minimal downtime.

4. What control panel do you provide?

We use cPanel for Linux-based hosting and Plesk for Windows hosting. Both control panels allow you to easily manage your domains, email accounts, databases, and more.

5. Do you offer SSL certificates?

Yes, we provide free Let’s Encrypt SSL certificates on all hosting plans to ensure your website is secure and trusted by visitors.

6. What kind of customer support do you offer?

Our support team is available 24/7 via live chat, email, and phone. We also maintain a comprehensive knowledge base and tutorials to assist you.

7. Is there a money-back guarantee?

We offer a 30-day money-back guarantee on all shared hosting plans. If you’re not satisfied with our service within this period, simply contact support for a full refund.

8. What is your uptime guarantee?

We guarantee 99.9% uptime on all hosting plans. Our infrastructure is built with redundancy and high availability to keep your website online.

9. Can I upgrade or downgrade my hosting plan?

Yes, you can upgrade or downgrade your hosting plan at any time. Contact our sales or support team to discuss the options and pricing.

10. Do you provide backups?

We perform regular automated backups of your hosting account. You can also create manual backups via your control panel.

11. What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers. Payment details are handled securely through trusted payment gateways.

12. Do you support custom software or applications?

Our servers support a wide range of software including PHP, MySQL, Python, Ruby, Node.js, and more. Please contact support if you have specific requirements.

13. Are there any restrictions on the type of content I can host?

Yes, we prohibit hosting illegal content, spam, malware, or content that violates our Acceptable Use Policy. Please review our Terms of Service for detailed guidelines.

14. How do I contact support?

You can reach us anytime via: Email: ticket@bitblinc.com Phone: +1 307 381 - 4766